Refund Policy

30-day money-back guarantee

If you're not happy with Lusa Pro, you can ask for a full refund within 30 days of your order date. This applies to your first purchase and to each renewal, on both monthly and yearly plans. You don't need to give a reason.

How to request a refund

Payments for Lusa are processed by our online reseller Paddle.com, the Merchant of Record for all our orders, who handles refunds. To request one, visit paddle.net and look up your order, or email Nexusbyte - Unipessoal Lda at info@sentivue.com and we'll help.

Cancelling

You can cancel at any time from the "Pro · Manage" button in Lusa. Cancelling stops future renewals. Pro stays active until the end of the period you've already paid for.

More information

See Paddle's refund policy. Your statutory consumer rights are not affected.